![]() ![]() We'd love to work with HP to correct the problem, and even expand the solution set we offer our shared custmers- just let us know. We don't advocate for/against any hardware vendor- but we do want feature parity with those vendors that are most common across our customer base.Īs of today, I've had to point another customer to this thread to explain that the warranty retrieval issue is not with our software, but with HP's API Team failing to provide answers for about a year. We assume this has cost HP hundreds of thousands of lost revenue dollars. HP's API does not work, so we've heard from multiple customers that this was a consideration in their decision to move to another Vendor. We added a feature to include warranty infor for HP, so our thousands of customers, with hundreds of thousands of devices can collect warranties for HP, Dell, Apple, and Lenovo devices and plan ahead for fleet upgrades, replacements, etc. The site opened the page that shows warranty status. I chose country of purchase and typed the serial number. The only serial number search I found seems 'Check Warranty' page. I am a professional services provider for a large Systems Management software platform. The seller has also sent me the serial number of the laptop to let me find the information myself, but it seems I can't. Reading through the thread, I can offer the following impact: Here are some questions you can answer that might help them: It appears from your website that you are an IT Services provider? How many customers do you serve? Where are your customers located (Europe? Asia? North America? South America? That makes a difference to HP.) Do you know how many HP devices you check? How has the loss of the Warranty API impacted your business? (I have counted the days since the API was taken down.) My best guidance for you remains that the API will return "soon." Once again I will forward your message to the API Team. Check the warranty end date of your product serial number for PW purchase, to ensure they are within the 120/45 day policy. laptops, desktops, LaserJet printers, monitors) please click here. That is frustrating for both you as a user and me as an advocate for our most popular API. If you are looking for HP PC, Printer and Graphics products (e.g. (That gets you lawsuits.) The company's only logical option is to say nothing at all. And in a big company like HP, you don't make forecasts that you can't meet. The API Team will not - cannot - forecast when your access will be reinstated because it is not knowable. The API team is evaluating how to re-enroll thousands of users. ![]() It has been brought up in Prod and is being tested. Hi i am looking for an it documentation tool (open source), what is there out there what we can use? this should be used for all the it instructions inside our departments.The beta Warranty API had issues that needed to be addressed. ![]()
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